Kynsale works internationally with clients, and our consulting expertise enables our customers to design and improve the way they engage with their customers. As a result our clients are transforming Customer experiences, enhancing product and service delivery, and implementing improvements in the way they work.
Established in 2006, we provide Consulting expertise and innovative software solutions to enable our clients to be more effective both in the way they operate, and in the services and customer experiences they deliver.
Our work provides insight over customer engagement, and helps to prioritise areas of importance so that informed decisions can be made about change activities. We shape strategy, specify requirements, and redesign operations and customer engagement capabilities to deliver improved ways of working. Our redesign work helps our clients to define and implement changes that enhance product or service delivery, streamlines business operations, and optimises customer experience.
The connectivity between the Customer environment and the way the organisation actually works is a core discipline of our work. It is this approach that provides a robust understanding of the dependencies and impact of change that is essential in any redesign initiative. Our work enables our clients to make informed decisions, and provides an accelerated path to delivering change and realising the associated business benefits.
Through our work we have developed our innovative COA software which is available to clients, and often used by our team in our Consulting client work. The COA tools bring life to Customer Engagement and Customer Journey maps, and make them more relevant to the way the organisation works. As a result we connect the customer environment with the way the organisation works and work with our clients to redesign their approach to deliver improved results.
CE Capability Assessment Tools
Our CE capability assessment tools have been developed through numerous client engagements and provide diagnostic tools and frameworks that enable an organisation to achieve a rapid evaluation of their current customer engagement approach and operational capability. In addition they provide a best practice structure with which new capability can be aligned and enhanced, to meet the objectives of the organisation.
COA is our innovative solution for understanding, modelling, enabling and managing Customer oriented business change. It supports Customer Engagement redesign, and combines a highly visual modelling capability to create customer journey maps and customer engagement maps, with a framework for aligning the operating model components (such as process, technology etc) that underpin it.