Our work is founded on real world experience, world-class methodologies and a passion for creativity and innovation. We provide consulting expertise, assessment tools, software and services for organisations, enabling our clients to make informed decisions over enhancements to Customer engagement activities and the business operational change that is needed to underpin it. We provide guidance on the options available, and recommend an accelerated path to delivering change and realising the associated business benefits.
Our consultant's have real world experience and their expertise ensures they are always conscious of the need to understand each client's unique circumstances, environment and objectives when considering improvement initiatives. It is this approach that allows us to provide innovative solutions relevant for the context of each client organisation we work with.
We are comfortable operating with business leaders at board level equally well as being able to engage with front line staff, and our collaborative approach ensures we create great working relationships with our clients.
CE Capability Assessment Tools
Our CE capability assessment tools have been developed through numerous client engagements and provide diagnostic tools and frameworks that enable an organisation to achieve a rapid evaluation of their current customer engagement approach and operational capability. In addition they provide a best practice structure with which new capability can be aligned and enhanced, to meet the objectives of the organisation.
COA is our innovative solution for understanding, modelling, enabling and managing Customer oriented business change. It supports Customer Engagement redesign, and combines a highly visual modelling capability to create customer journey maps and customer engagement maps, with a framework for aligning the operating model components (such as process, technology etc) that underpin it.